Terms of Service

Supply & Purchase Conditions

These Terms of Service govern bulk orders, delivery, and warranty claims for all products manufactured and supplied by Viche Fasteners, Delhi/NCR.

1. Order Confirmation

All orders are subject to written confirmation by our sales team via email. A Purchase Order (PO) or formal indent signed by the buyer constitutes acceptance of these terms.

2. Manufacturing Lead Times

Standard catalog items require 7–14 working days for delivery after PO issuance. Custom CNC-turned or special-length orders may require 21–30 working days depending on material availability and order quantity.

3. Quality & Warranty

All fasteners are covered under our ISO 9001:2015 quality assurance. Defective items reported within 30 days of delivery may be returned for replacement or credit note issuance. Claims must include batch lot number, purchase invoice, and photographic evidence.

4. Payment Terms

Payment terms are 30% advance with Purchase Order and balance 70% against dispatch documents (E-Way Bill + Invoice), unless a separate credit facility has been approved in writing.

5. Governing Law

All disputes arising from purchase orders or supply agreements shall be subject to the exclusive jurisdiction of courts in Delhi, India, under the Indian Contract Act, 1872.